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Refund Policy

Last updated: 25. 1. 2026

1. Introduction

This Refund Policy explains the conditions under which refunds may be issued for products and services offered by Master.Restaurant.

By purchasing or subscribing to our Service, you agree to this Refund Policy.

2. One-Time Purchases (Courses & Dashboard Access)

Purchases that provide one-time or lifetime access to the Master.Restaurant course and dashboard are non-refundable, unless otherwise stated at the time of purchase.

Once access to the digital content and dashboard is granted, the product is considered delivered.

3. Subscriptions (Community Access)

Monthly subscriptions (e.g. community or Discord access) are billed on a recurring basis.

  • You may cancel your subscription at any time

  • Cancellation stops future billing

  • Access remains active until the end of the current billing period

We do not provide refunds for partial subscription periods or unused time.

4. Exceptions

Refunds may be considered only in exceptional circumstances, such as:

  • Duplicate charges

  • Technical issues that prevent access and cannot be resolved within a reasonable time

Any exception is assessed on a case-by-case basis and is not guaranteed.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us with:

  • Your full name

  • The email address used for your account

  • Proof of purchase

  • A clear explanation of the issue

All refund requests must be sent to:

refunds@master.restaurant

6. Processing of Refunds

If a refund is approved:

  • It will be processed using the original payment method

  • Processing times may vary depending on the payment provider

We are not responsible for delays caused by third-party payment processors.

7. Chargebacks

Initiating a chargeback without contacting us first may result in:

  • Immediate suspension of your account

  • Loss of access to the Service

We encourage users to contact us directly to resolve any billing concerns.

8. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated revision date.

9. Contact

If you have any questions regarding this Refund Policy, please contact:

refunds@master.restaurant

Doporučení (interní)

  • drž se non-refundable u lifetime přístupu (standard u digitálních produktů)

  • výjimky si nech čistě na své rozhodnutí

  • refund email oddělený = méně chaosu v supportu