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Last updated: 25. 1. 2026
1. Introduction
We take complaints seriously and aim to resolve them fairly, efficiently, and in a timely manner.
This Complaints Policy explains how you can submit a complaint regarding the Master.Restaurant website, dashboard, courses, subscriptions, or related services (the “Service”).
2. How to Submit a Complaint
If you are dissatisfied with any part of our Service, please contact us by email and include the following information:
Your full name
The email address associated with your account
A clear description of the issue
Any relevant supporting information
Please send all complaints to:
complaints@master.restaurant
3. Complaint Handling Process
Once we receive your complaint:
We will acknowledge receipt within a reasonable time
We will review the issue and investigate where necessary
We may contact you for additional information
We will aim to provide a clear response and resolution as soon as possible
Response times may vary depending on the complexity of the complaint.
4. Resolution
We will make reasonable efforts to resolve complaints fairly and transparently.Possible outcomes may include:
Clarification or explanation
Technical assistance
Correction of errors
Other appropriate actions depending on the situation
Submitting a complaint does not guarantee a specific outcome.
5. Scope of Complaints
This policy applies to complaints related to:
Access to the dashboard or course content
Subscriptions and billing issues
Technical problems
Customer support interactions
Use of the Service
This policy does not cover disputes unrelated to the Service.
6. Escalation
If you are not satisfied with the initial response, you may request a further review by replying to the original communication. We will reassess the matter and respond accordingly.
7. Changes to This Policy
We may update this Complaints Policy from time to time.Any changes will be posted on this page with an updated revision date.